Zoiko Cookies Policy — Transparency by Design
We use cookies and similar technologies to enhance your browsing experience, personalize services, and ensure platform security. This page explains what cookies are, how we use them, and how you can control your preferences.
1. Introduction to Cookies
What are Cookies?
Cookies are small text files placed on your device when you visit our websites or use our applications. They help us remember your preferences, improve usability, and deliver tailored content.
Why They Matter
At Zoiko, cookies are essential for delivering telecom-grade reliability, security, and personalization across platforms like Zoiko Orbit, Zoiko Suite, and Zoiko Pay.
2. Types of Cookies We Use
1.Strictly Necessary Cookies
- Purpose: Enable core site functions (e.g., login, payment processing, SIM activation).
- Examples: Session cookies, authentication cookies.
- Cannot be disabled in our systems.
2.Performance & Analytics Cookies
- Purpose: Measure site traffic, detect technical issues, improve performance.
- Examples: Zoiko Insights, Google Analytics (anonymized).
- Data collected: page visits, load times, errors.
3.Functional Cookies
- Purpose: Remember user preferences (language, region, saved forms).
- Examples: Preferred currency for Zoiko Pay, remembered SIM top-up details.
4.Advertising & Targeting Cookies
- Purpose: Deliver relevant ads and track campaign performance.
- Examples: Telecom bundle offers, international roaming promos.
- May be shared with trusted advertising partners.
5.Security & Fraud Prevention Cookies
- Purpose: Protect against fraud, unauthorized logins, and account abuse.
- Examples: Device fingerprinting, login anomaly detection.
3. Global Compliance & Legal Basis
- GDPR (EU): Consent-based; strictly necessary cookies exempt.
- ePrivacy Directive (EU): Cookie banners & opt-in requirements.
- CCPA (California): “Do Not Sell or Share My Data” options.
- LGPD (Brazil), PIPEDA (Canada), PDPA (Singapore), India DPDP Act: Localized cookie compliance.
- Legal Basis: Legitimate interest, contractual necessity, and user consent.
4. Cookie Preference Management
- Cookie Banner: Displayed at first visit, asking for consent.
- Preference Center (Interactive Panel):
- Toggle switches for each cookie category.
- “Accept All” or “Reject Non-Essential” options.
- How to Change Settings Later:
- Via footer link “Manage Cookies.”
- Browser settings instructions (Chrome, Safari, Firefox, Edge).
5. Third-Party Cookies & Partners
- Some cookies come from third-party providers (analytics, ads, video embeds).
- Zoiko ensures contracts with partners include strict data protection measures.
- List of key partners: Google, Meta, LinkedIn, DoubleClick, telecom research platforms.
6. Retention & Expiry of Cookies
- Session Cookies: Deleted when you close your browser.
- Persistent Cookies: Last between 30 days and 2 years, depending on purpose.
- Security monitoring cookies retained for fraud-prevention compliance.
7. Updates to This Policy
- This policy is reviewed annually and updated whenever new technologies, legal changes, or business practices require.
