Your Data. Your Rights. Protected by Zoiko
Zoiko collects and processes personal and enterprise data with transparency, responsibility, and full global compliance
1. Information We Collect
- Consumer data (name, address, billing).
- Network usage data (browsing, roaming logs, broadband diagnostics).
- Enterprise data (partner identifiers, APIs, contract metadata).
- Sensitive categories (handled only with explicit consent).
2. How We Use Your Data
- To deliver and bill for services.
- Fraud detection + network optimization.
- AI-powered insights (ZoikoNex, Orbit, Suite) — explained in human terms.
- Marketing communications (only opt-in).
3. Data Sharing & Third Parties
- Tier-1 carrier integrations (AT&T, Orange, BT Wholesale).
- Payment providers (Zift, PCI-DSS compliant).
- Government/regulators (where legally mandated).
- Explicit: “Zoiko never sells personal data.”
4. International Data Transfers
- EU: SCCs + UK Addendum.
- US: CPRA/CCPA compliance.
- India: DPDP compliance.
- Other regions: PDPA, POPIA, PIPEDA references.
- “Your data stays within the ZoikoSecure Framework regardless of geography.”
5. Your Rights & Choices
- Access | Correction | Portability | Erasure.
- Marketing opt-outs.
- Automated decision-making objections.
- One-click “Privacy Request Portal.”
6. Data Retention & Security
- Retention timelines by service (e.g., billing data kept 7 years).
- “ZoikoSecure Framework” = encryption at rest/in transit, AI threat monitoring, redundancy.
- Annual third-party audit certifications published.
7. Privacy by Design & Assessments
- Every Zoiko product undergoes Privacy Impact Assessments.
- AI models are regularly tested for bias, fairness, and compliance.
- Enterprise partners required to meet Zoiko’s compliance standards.
8. Updates to This Policy
- Change log with versioning.
- Advance 30-day notification for significant changes.
