Accessibility at Zoiko — Inclusion by Design
At Zoiko Communications Group, we believe access to digital connectivity is a basic human right. From broadband and mobile to SaaS, fintech, and enterprise solutions, our platforms are designed with accessibility in mind — ensuring no one is left behind in the digital economy.
Accessibility Commitment
Zoiko is committed to building an inclusive digital future where every individual, regardless of ability, has equal access to information, services, and opportunities.
Our accessibility standards apply to all consumer and enterprise platforms, including:
- Zoiko Broadband (high-speed internet)
- Zoiko Orbit (mobile & eSIM services)
- Zoiko Nex (OSS/BSS infrastructure)
- Zoiko Suite (enterprise SaaS)
- Zoiko Pay (fintech & payments)
- Zoiko TV (content & media streaming)
Standards & Global Compliance
Zoiko designs and tests all websites, applications, and services to meet or exceed global accessibility standards:
- WCAG 2.2 (Level AA) – our global baseline.
- Regional regulations:
- ADA (US)
- Equality Act 2010 (UK)
- EU Web Accessibility Directive (WAD)
- ACA (Canada)
- DDA (Australia)
- RPwD Act (India)
- JIS X 8341 (Japan)
We benchmark against the highest international standards to deliver consistent accessibility across geographies.
Accessibility Features Across Zoiko Platforms
- Screen reader compatibility: JAWS, NVDA, VoiceOver, TalkBack
- Full keyboard navigation with focus indicators
- Adjustable text size, line spacing, and contrast modes
- Video captions & transcripts across ZoikoTV and webinars
- Mobile-first accessibility in apps (SIM activation, billing, Pay)
- AI-powered tools:
- Voice-activated navigation
- Smart content simplification
- Adaptive layouts based on user settings
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Alternative Formats & Assistance
We recognize that information must be available in multiple accessible formats.
- Large print, Braille, audio versions of key documentation
- Request Portal: Easily request accessible formats for documents and services
- Enterprise Packs: Corporate clients receive accessibility compliance reports and tailored assistive documentation
Continuous Improvement & KPIs
- Independent audits performed annually by accredited accessibility firms
- Internal accessibility testing every release cycle
- KPIs tracked:
- % compliance across all Zoiko apps & sites
- Average remediation turnaround time
- Accessibility satisfaction scores (via user surveys)
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Commitment: Zoiko publishes an Annual Accessibility Progress Report alongside our ESG disclosures.
Partnerships & Community Involvement
We advance accessibility not in isolation, but through collaboration.
- Partnerships with disability advocacy groups in US, UK, Africa, Asia-Pacific
- Dedicated user testing groups including individuals with disabilities
- Active membership in the W3C Web Accessibility Initiative (WAI)
Feedback & Contact Information
If you encounter an accessibility barrier, we want to know immediately.
- Dedicated Accessibility Officer:
- Email: [email protected]
- Toll-Free Hotline: +1-800-ZOIKO-ACCESS
- SLA: All inquiries responded to within 3 business days
- Accessibility Feedback Portal: Submit feedback anytime, anywhere
