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Terms & Conditions

Terms & Conditions — Clear, Fair, and Transparent.

At Zoiko Communications Group, we believe in trust through clarity. Our Terms of Service are designed to protect our customers, partners, and enterprise clients while ensuring compliance with global telecom and digital communications regulations.

1. General Use

You need an account to use Zoiko services, and you must provide accurate details.

  • Account creation requires valid identification; two-factor authentication applies.
  • In regulated markets, KYC (Know Your Customer) compliance is mandatory.
  • Activation covers pSIM/eSIM setup, broadband installation, or enterprise integrations.
  • Users must safeguard login details and notify Zoiko of unauthorized use.

2. Billing & Payments

You pay only for what you use, with clear billing cycles.

  • Consumers: Prepaid and postpaid options available.
  • Billing cycles monthly, with payment due within 10 days of invoice.
  • Activation, renewal, and termination fees disclosed at signup.
  • Enterprises: Custom billing cycles, credit terms, invoicing portals.
  • Refunds processed in compliance with local financial regulations.

3. Acceptable Use Policy (AUP)

Use Zoiko responsibly; misuse affects others.

  • Unlimited” data subject to Fair Use policies (no abuse, excessive tethering, or commercial reselling).
  • Prohibited activities:
  • Fraudulent call routing
  • Malware injection, spam, or network attacks
  • Illegal content distribution
  • Zoiko may suspend accounts that violate AUP to protect network integrity.

4. Service Availability & Performance

We commit to industry-leading uptime, with credits if we fall short.

  • Consumers: 99.9% uptime commitment.
  • Enterprises: SLA-backed 99.99% uptime with credits for downtime.
  • Escalation pathways: service desk → regional lead → enterprise account manager.
  • Force majeure: Natural disasters, war, or regulatory restrictions may temporarily affect service.

5. Customer Rights & Responsibilities

You have rights to transparency and privacy, but also obligations to use the service fairly.

  • Rights
  • Rotating highlight of Zoiko’s recognition in press/media.
  • Could feature case studies with global partners.
  • Responsibilities:
  • Provide accurate information during signup
  • Pay invoices on time
  • Do not misuse Zoiko’s networks or impersonate others

 

6. Liabilities & Disclaimers

We limit liability for indirect damages; you agree to indemnify us for misuse.

  • Zoiko not liable for indirect, incidental, or consequential damages.
  • Indemnification: Customers agree to hold Zoiko harmless against losses from violations of AUP or third-party misuse.
  • AI-driven products (e.g., ZoikoNex analytics) provided “as is” with advisory disclaimers.

7. Dispute Resolution

Disputes resolved through arbitration or relevant regulatory bodies.

  • US: Arbitration in Delaware under AAA rules.
  • UK/EU: Ofcom/ADR compliance; binding ADR mechanisms.
  • International Enterprises: ICC arbitration (Geneva seat).
  • Small claims court option where legally required.

8. Engagement Features

  • Plain-Language Summary Boxes: Before each section for easy readability.
  • Customer Rights Panel: Highlights key rights (billing, privacy, uptime).
  • PDF Downloads: Consumer, Enterprise, and Partner versions.
  • Version Tracker: Date-stamped change logs.

9. Authority & Trust Reinforcement

  • Compliance Seals: GDPR | CPRA | SOC 2 | Ofcom | FCC
  • Independent Review Note: “Zoiko Terms are reviewed annually by independent global legal counsel.”
  • Global Standards Commitment: ITU & GSMA consumer codes.
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